Our Policy

Accepted Methods

• Zelle, Cash, Check, ACH transfer, Card

Ways to Pay

• Card or ACH: Paid via invoice or tap-to-pay during service.
• Cash & Check: Paid in person at time of service.
• Zelle: message us for details.

Invoices & Timing

• Sent via email or text after service.
• Zelle, Card, ACH payments due within 24 hours.
• Cash & Check payments due at time of service.
• Missed cash/check payments must be paid another way within 24 hours.

Processing & Late Fees

• $25 late fee after 24 hours from sent invoice..
• $50 fee for bounced checks.
• Card & ACH payments may include a small processing fee.
• Zelle payments sent incorrectly are the client’s responsibility.

Booking Confirmations & Reminders

• Booking Confirmations are sent via email
• 1 day Reminders are sent by text
• OMW messages are sent by text
• Cleaning Completion alerts are sent by text
• Invoice sent via text
• Service Rating Request are sent by text

Cancellations & Rescheduling

• Cancel or reschedule at least 24 hours in advance or a Rescheduling Fee may occur.
• Must reschedule to a date within 5 days of the canceled service date.
• Rescheduling outside the window or canceling may incur a Gap Fee.
• Consistent cancellations may trigger a review of pricing.

*Gap Fee covers for reserved time and extra workload. Recurring service appointments are reserved specifically for your home and time slot. 

Weather

• Services may be rescheduled if conditions are unsafe.
• Clients will be contacted promptly for alternate scheduling.

Special Requests & Extra Work

• Add-ons should be requested ahead of time; same-day requests may be possible depending on schedule.
• Unexpected work: $75/hour, confirmed before starting.

Hazardous Conditions

• Severe mold, pests, clutter, or unsafe conditions may result in service refusal.
• Work provided until refusal: $100/hour charged.

Liability, Damages, & Pets

• Liability: Licensed & insured; report damages within 48 hours.
• Pets: Secure pets during service. Team is friendly but not responsible for escapes.

Satisfaction, Trust & Safety

• Satisfaction: Report issues within 48 hours; we will correct problems.
• Trust & Safety: Licensed, trained, and respectful team. Secure valuables as a precaution.

Fee Recap

• Unexpected Work  > $75/hour
• Turnaways / No access > $75
• Bounced Check > $50
• Late Payment > $25 after 24hrs
• Late Cancellation > $25
• Gap Fee > Adujsted off time spent or time frame to next booking base
• Processing Fee 3% on credit or debit cards

Retention & Consent:

• Data is kept for records, invoicing, processing, and service history
• By booking, clients consent to this Policy

Contact:

Email: support@bensonscleaning.com

Agreements

By booking or accepting our services, clients agree to all terms outlined above, including Privacy Policy, Terms & Conditions, and Fee charges..